Support
Get to know our Support / Implementation Agreements!
Find our support contracts here for detailed information on the benefits and features available.
Ensure your business operates smoothly with our tailored support services.
Gold support
- Full Service, Setup, and Process Changes
- Premium Support (max. 3hours response time)
- Dedicated contact at soell.lution inc., reachable by email and phone
- Onboarding of new Users Admin and User Trainings
- Weekly Jour Fixe Meetings (2 hours)
- Max 2-day wait for appointments
Silver support
- Weekly Assistance (2 hours) when needed for setup, consulting, training, or further process building within your ZOHO System
- Premium Support (max. 4 hours response time)
- Dedicated contact person within soell.lution inc. reachable via mail and phone
- Maximum Waiting Time to get an appointment 3 working days
Bronze priority
- Monthly assistance (4 hours) when needed for setup, consulting, training, or further process building within your ZOHO System
- Standard Support via mail and phone
- Maximum waiting time for an appointment 4 working days
Cost-free Customer Support
Cost-free Customer Support
Alongside our premium and complimentary support options, we're proud to offer in-house support from our expert team!
Here's what you can expect:
- Timely Response: Get a reply within 24 hours of opening a ticket.
- Efficient Handling: Your inquiries are handled promptly and professionally.
- Personalized Assistance: Tailored support to address your specific needs.
- Expert Guidance: Benefit from the expertise of our in-house support team.
Rest assured, we're here to ensure your experience with us is seamless and satisfactory.